Privacy Policy

Last updated: 20 May 2026

The protection of your personal data is important to us. We process your data exclusively on the basis of the applicable legal provisions, in particular the General Data Protection Regulation, GDPR, the Austrian Data Protection Act and the Austrian Telecommunications Act.

1. Controller

The controller responsible for data processing on this website is:

Regine Neuhauser, MA
Hadikgasse 22/4/10
1140 Vienna
Austria

Phone: +43 699 137 37 503
Email: regine.neuhauser@gmail.com

2. Website visits and server log files

When you visit this website, technically necessary data is processed by the web server. This may include, in particular:

IP address
date and time of access
page or file accessed
browser type and browser version
operating system used
referrer URL
amount of data transferred
status messages

This processing is carried out in order to provide the website technically, to ensure its stability and security, and to prevent misuse.

The legal basis is our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in the secure and functional operation of the website.

Server log files are stored only for as long as necessary for the purposes stated above.

3. Contact and booking enquiries

If you contact us via a contact form, booking form, email or telephone, we process the data you provide. This may include, in particular:

first and last name
email address
telephone number, if provided
message or enquiry content
requested tour, service or event
date and time of the enquiry

This data is used to respond to your enquiry, prepare offers, arrange or carry out bookings, and manage communication with you.

The legal basis is Art. 6 para. 1 lit. b GDPR, insofar as the processing is necessary for pre-contractual measures or for the performance of a contract. Where the processing serves to document and trace communication, it is based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

Enquiry and contract data are stored for as long as necessary to process the enquiry, perform the contract and comply with statutory retention obligations.

4. Cookies and consent management

This website may use cookies and similar technologies. Cookies are small text files stored on your device.

Some cookies are technically necessary for the website to function properly. Other cookies or comparable technologies are only used if they are necessary for the respective function or if you have given your prior consent.

You can change your cookie settings or withdraw your consent at any time via the consent tool on the website, where such settings are available.

The legal basis for technically necessary cookies is our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR and the technical necessity of providing the website. The legal basis for non-essential cookies is your consent pursuant to Art. 6 para. 1 lit. a GDPR.

5. No use of Google Analytics

This website does not use Google Analytics or any comparable web analytics service that tracks visitor behaviour across the website.

We do not create user profiles for analytics purposes and do not use Google Analytics cookies.

6. Locally hosted fonts

This website uses fonts that are hosted locally on our own server. When you visit the website, no connection is established to Google servers or other external font providers for the purpose of loading fonts.

As a result, no personal data such as your IP address is transmitted to Google in connection with the display of fonts.

7. Embedded content and external links

This website may contain links to external websites, such as chambers of commerce, bookshops, museums, platforms or other third-party providers. When you click an external link, you leave this website. The respective provider is responsible for data processing on external websites.

If third-party content is embedded directly, such as videos, maps, booking tools or social media content, personal data may be transmitted to the respective third-party provider. Where required, such content is loaded only after your consent.

Google Fonts are hosted locally and do not establish a connection to Google servers.

8. Recipients of data

Personal data is only passed on where this is necessary for the purposes stated above or where there is a legal obligation to do so.

Recipients may include, in particular:

web hosting and IT service providers
email and communication service providers
tax advisors or accounting services, where necessary
authorities, where legally required
consent management providers, where used
external booking, newsletter or communication tools, where used

Where required, appropriate data processing agreements pursuant to Art. 28 GDPR are concluded with processors.

9. Retention period

Personal data is stored only for as long as necessary for the respective purposes or as required by statutory retention obligations.

Contact and enquiry data is generally deleted once the enquiry has been fully processed and no statutory or legitimate retention interests prevent deletion. Contract and booking data may be stored for longer due to statutory obligations.

10. Your rights

Under the GDPR, you have the following rights in particular:

right of access
right to rectification
right to erasure
right to restriction of processing
right to data portability
right to object
right to withdraw consent previously given

If you have given your consent to data processing, you may withdraw this consent at any time with effect for the future. The lawfulness of processing based on consent before its withdrawal remains unaffected.

If you believe that the processing of your personal data violates data protection law, you may lodge a complaint with the Austrian Data Protection Authority:

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
Email: dsb@dsb.gv.at
Phone: +43 1 52 152-0

11. Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and unauthorised disclosure.

12. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy if legal requirements, technical functions or the data processing on this website change.